Privacy Policy

Effective Date: 16th April 2025

1. Who We Are

We are Jolt Digital, a digital marketing agency based in the United Kingdom, providing services to clients across Europe, the United States, and Canada and the rest of the world.

2. Information We Collect

Personal identification information (Name, email address, phone number)
Technical data (IP address, browser type, time zone, location, OS, device type)
Usage data (pages visited, time on site, clicks, interactions)

3. How We Collect Data

Contact forms you submit
Website usage via cookies and tracking technologies
Analytics tools like Google Analytics
Advertising pixels (Google Ads, LinkedIn Ads)

4. Why We Collect Data

Respond to inquiries
Improve our website and services
Monitor marketing campaign performance
Fulfill legal obligations

5. Lawful Basis for Processing

Consent (e.g. cookies)
Contract (when communicating with clients)
Legitimate interests (e.g. analytics and ads)
Legal obligations

6. Sharing Your Data

We may share your data with:

Google (Analytics, Ads)
LinkedIn (Advertising)
Hosting and technology service providers

7. International Transfers

Data may be transferred outside the UK/EU. We ensure safeguards such as Standard Contractual Clauses (SCCs) are in place.

8. Your Rights

You have rights under applicable data laws to:

Access your data
Correct your data
Request deletion
Object to processing
Request data portability

To exercise your rights, contact us at hello@jolt.digital.

If you’re unhappy with how we’ve handled your personal data, see our complaints process below.

9. Data Retention + Data Protection Complaints

We retain data only for as long as necessary for the purposes outlined in this policy.

If you believe we haven’t handled your personal data in line with data protection law, you have the right to complain to us directly.

How to complain

Email hello@jolt.digital with “Data Protection Complaint” in the subject line. Please include:

Your name and contact details
A description of your complaint
Any relevant dates or correspondence
If you’re complaining on someone else’s behalf, confirmation that you’re authorised to do so

What happens next

We’ll acknowledge your complaint within 30 days of receiving it.
We’ll investigate without undue delay and keep you updated on progress.
Once we’ve finished, we’ll tell you the outcome and what action, if any, we’ve taken.

If you’re not satisfied

You can complain to the Information Commissioner’s Office (ICO) at any time — you don’t need to complain to us first.

Website: ico.org.uk/make-a-complaint
Helpline: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

10. Contact

Email: hello@jolt.digital
Address: 1 Wheatfield Way, Kingston upon Thames, KT1 2TU, UK